STORE POLICY
SHIPPING POLICY
1. The jewellery would be dispatched within 5 working days, after the order is placed, and the delivery time would range between 2-5 days post dispatch, depending on which part of India one resides in. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
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2. For orders abroad, the jewellery would be dispatched in 12-14 working days and delivered within 12-14 working days post dispatch.
This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
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3. Custom charges, or govt. or duty charges on international orders shall be borne by the recipient upon delivery, depending on the country of residence.
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4. The timelines for international shipments might tend to vary depending on the import fees and the orders are non-refundable.
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5. Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.
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6. Taxes like VAT, GST or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for custom clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
RETURNS POLICY
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International Return/Exchange Policy : There is no refund or return or exchange available on international order.
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​Domestic Orders: Within India, each purchase comes with a 15-day return policy and a warranty of one year which covers plating and repairs post our quality checks.
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In India, you can return the jewelry in exchange of store credit, and the same has to be applied for within 7-15 days of receiving the order. Store credit is valid for 3 months from the date of issuing the same. The same is not applicable on international orders.
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The returned item must be unused and in its original state and shape and packaging, with all tags intact.
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CANCELLATION POLICY
If you wish to cancel or modify your order, please send an email to core@thejoyfulenamelist.com.
We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 3 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
AFTER SALES CARE
The jewelry should be stored in a separate place, and cleaned and polished with a soft cloth. Avoid perfume, contact to chemicals, or exposure to moisture; excessive force or extreme temperature to maintain luster and polish. Silver has natural tendency to tarnish if exposed to excessive moisture, heat, water or chemicals.
TERMS OF SERVICE
COPYRIGHT
The jewelry designs, written, visual and audio content, and website design and processes are the property of The Joyful Enamelist and its affiliates/vendors and are protected by the Indian and international copyright laws.
TRADEMARKS
The trademarks or trade dress of The Joyful Enamelist and our affiliates may not be used without our written permission. The Joyful Enamelist name, logo and other graphics, page headers, button icons, scripts and service names of products and programs, are the property of The Joyful Enamelist and protected by The Indian and international trademark laws. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
USE
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with The Joyful Enamelist. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website.
As it is not possible to ensure that any website is completely free of human or technological errors, this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or up to date.
We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
DISCLAIMER
OF LIABILITY
We make no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of, or related to the use of this website or any other website linked to it.
This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.
NO CONFIDENTIALITY
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website.
Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.
APPLICABLE LAWS
By visiting this website, you agree that the laws of India, without regard to principles of conflict of laws, will govern the Terms of Service / Conditions of Use of this Website and any dispute of any sort that might arise between you and us or any of our affiliates shall be subject to exclusive jurisdiction of Court in Delhi, India.
PROTECTING
YOUR INFORMATION
As part of our ongoing commitment to ensure that your shopping experience with The Joyful Enamelist is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Should you have other questions or concerns about these privacy policies, please call us at or send us an email at core@thejoyfulenamelist.com